Responsibilities

• Communicate to your primary care doctor or specialist everything related to your health condition.
• Inform your doctor of any changes in your health condition.
• Comply with the treatment that you agreed with your primary care doctor or specialist.
• Maintain appropriate behavior that does not harm, hinder or prevent other patients from receiving the medical care they need.
• Take care of your health and practice healthy lifestyles.
• Inform the Office of the Health Attorney of any undue charge or violation of your rights as a patient.
• Use medical services, health service facilities and the emergency room only when necessary or because your health condition requires it.
• Know everything related to your health plan and the services it offers.
• Report any fraud related to the services you receive or the health facilities you visit.
• Respect all health professionals.
• Find out about your rights and responsibilities as a patient: 1.800.981.0031

Rights

• Receive high-quality health services
• Submit complaints or claims to the Office of the Health Attorney through the free information LINE 1.800.981.0031.
• Receive information from your doctor, as well as participate in all decisions related to your medical care.
• Select your primary doctor, specialist, laboratory, pharmacy, X-ray and hospital/emergency room of your choice according to the insurer’s list of health providers.
• Be treated in any emergency room 24 hours a day, 7 days a week, without the need for authorization from your primary care physician or insurer.
• Communicate freely with your doctor or other health care provider without fear and in strict confidence.
• Have your doctor keep the information in your medical record secret.
• Receive equal treatment and respect from your doctor or any health professional. Not be discriminated against for any reason.
• Receive services from a specialist according to the list of providers of the insurer, according to the referral procedures of your health plan.

Privacy Policy

It is the policy of the Corporation of Primary Medical Services and Prevention of Hatillo to manage the security of all protected health information in a responsible manner, monitoring the integrity, confidentiality and availability of the data, only those persons authorized to do so. Our facility maintains the highest level of security for all information. The necessary measures will be taken in case of any violation of everything related to security in our facility.

Patient Satisfaction

For CSM, the patient is at the center of its services. That is why it is very important to know how her experience was when receiving services in our facilities.

If you want to share your opinion with us, you can refer to the suggestion boxes that are located in the following areas:

• Reception Area of ​​the Annex Clinic in Hatillo
• Walk-In Waiting Room in Hatillo
• Waiting Room of Special Clinics in Hatillo
• Waiting room of Pharmacy San Miguel in Hatillo
• Waiting room at La Marina Clinic in Hatillo
• CSM Arecibo waiting room
• CSM Waiting Room in Utuado